Message From Our Lab Director

Thank you for visiting us and taking the time to consider making us a part of your journey to parenthood. I am proud to say that for almost thirty years, Fairfax Cryobank has helped tens of thousands of women achieve their goal of becoming mothers and building happy families.

We believe in and stand behind the exceptional quality of our product. We are committed to providing the highest quality, most tested donor sperm. At Fairfax Cryobank we perform more testing than any other Cryobank in the United States.

We strive to create the best possible experience for our clients. It is important to us that your interactions with us are excellent: from your experience browsing the website to calling customer service, from the service you receive during purchase, storage or shipping, to the reporting of the birth of your child. Meeting your expectations is important to us. We appreciate your honest feedback about what we are doing well and how we may improve.

To share your feedback, please contact client services at 800-338-8407 or 703-698-3976, email to cryobank@givf.com, or by fax to 703-698-3933.If, for some reason, your issue is not resolved to your satisfaction, please send me a message by clicking here and I will take immediate action to help. I would also be delighted to hear from you if you would like to offer a compliment or suggestion to help make our service even better

Thank you for making Fairfax Cryobank part of your journey to parenthood.

Best regards,

Michelle Ottey, PhD
Laboratory Director